Return, Exchange, And Refund Policy for Classysa Fashion
At Classysa Fashion, we are committed to providing you with a seamless online shopping experience. Our return, exchange, and refund policy is designed to ensure your satisfaction with your purchases.
Returns
- Eligibility for Returns: We accept returns only if the product(s) received has any kind of manufacturing defect. If you receive a defective product, please contact our customer service center within 7 days of purchase.
- Contact Information: To initiate a return, email images of the defective product to info@classysafashion.com or call us at 334-393-1153.
- Review Process: After our team reviews the defective product, you will be informed of the next steps. A refund or exchange will be offered based on the review.
Exchange
- Exchange Eligibility: Products can be exchanged within 7 days from the date of purchase. Please ensure the product is unused, with the price label attached, and accompanied by the purchase invoice.
- Exclusions: Items bought on sale cannot be exchanged.
- Color and Texture Variations: Due to differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen. Products cannot be exchanged for this reason.
- Exchange Process: After our team reviews the product, you will be offered an exchange for a product of the same price value.
Refunds
- Refund Process: Refunds are issued only for returns of defective products once they have been reviewed and approved by our team.
- Payment Mode: All orders, including Cash on Delivery (COD), use online modes of payment. Refunds will be processed through the same online payment method used for the original purchase.
- Contact Information: For any questions or assistance with refunds, please reach out to our customer service team at 334-393-1153.
